The Florida Abuse Hot- line serves as the central reporting center for allegations of abuse, neglect, and/or exploitation for all children and vulnerable adults in Florida.


The Hotline receives calls, faxes, and web based reports from citizens and professionals. The Hotline assesses the information provided by the caller and determines if the information meets Florida statutory criteria Ch. 39 and 415 to initiate an investigation conduct by the Department of Children and Families.


When parents can’t, don’t or won’t protect their children, the Department of Children & Families steps in to help, providing a full spectrum of services, from parenting classes and respite care to transportation and child care. The goal of the Department is to keep children safe within their own families when possible.


“To help protect children and vulnerable adults from abuse, neglect, abandonment, and exploitation.”



Phone: 1-800-962-2873

TTY: 1-800-453-5145

Fax: 1-800-914-0004




Food Stamps, Medicaid, and AFDC Access:

1-866-762-2237. Answers questions about food stamps, Medicaid, and AFDC. Also refers callers with complaints concerning anyone misusing AFDC for food stamps in Florida to the Fraud Hotline.


Child Abuse Reporting:

1-800-422-4453 (All States)


Domestic Violence Hotline:

1-800-500-1119 Provides referrals for shelters and crisis counseling.


Agency for Health Care Administration (AHCA):

1-888-419-3456 Accepts complaints concerning HMO’s and Home Health Care Services as well as quality of care issues.


Advocacy Center for Persons with Disabilities:

1-800-342-0823 Advocates for persons with a mental illness or a developmental disability by monitoring facilities and accepting complaints or rights violations.


County Referrals:

(211) Provides referrals concerning low income housing, emergency food, financial assistance and available counseling services.



Children in Need of Services/ Family in Need of Services. Not-for-Profit statewide association representing agencies which serve homeless, runaway and troubled youth ages 10 to 17 and their families.


Elder Abuse Reporting:

1-800-677-1116 (All States)


Elder Helpline:

1-800-955-8771. Provides information regarding elder services within each Florida County


Day Care Licensing:

Accepts complaints regarding child day care facilities.


Long Term Care Ombudsman:

Advocates for people who live in nursing homes, assisted living facilities and adult family care homes: 1-888-831-0404


Sheriff’s Office:

For non-jurisdiction calls